October 27, 2025
Purpose
Carina Health Network has created the Coding Questions Queue to provide timely, standardized responses to ICD-10-CM coding inquiries. This resource is designed to reduce coding-related delays and support compliance with coding guidelines. Once a message is received, a certified coder on the Carina team will respond within three business days, helping promote accurate and consistent coding practices across member community health organizations.
Who Can Submit Questions
Coders, providers, and other support staff may submit ICD-10-CM coding questions and expect a response within three business days.
Submission Guidelines
Please submit your question to coding@carinahealth.org. You will receive an automatic confirmation email with submission details. Please wait for a follow-up before reaching out again.
Eligible Questions
The Coding Question Queue is limited to ICD-10-CM coding questions. We are unable to answer questions related to:
- CPT coding
- CPT II coding
- E/M leveling
- HCPCs coding
- Modifiers
- Contract or payer-specific billing questions
- Medicaid, commercial, or uninsured questions
